Site Service Users

Release Date:

27th August 2025

KBA Summary:

A service user is a non-human identity created for applications and services to securely authenticate and access resources within Orica’s Cloud application—such as data integrations or reporting functions. It is not linked to any individual user and operates independently, with permissions assigned through predefined roles. Service users define what actions the consuming application or service can perform within a given tenant.

Before you start

Service users are for unattended access from code, such as an integration your organisation builds or a third-party integration service. They cannot be used to log in to Orica web applications or the API documentation (Swagger) page at https://api.blastiq.com/v3/.

Typical workflow

1. Log in to the API documentation page at https://api.blastiq.com/v3/ using your own ODS Platform account to explore and test the API.
2. Create a service user for your integration (see steps below).
3. Build your integration in code, or using a third-party service, with the service user's credentials.

For help choosing a type, see Understanding Service User Types in ODS Admin. For new integrations, select Client Credentials (Recommended).

For how to authenticate with each type, see Authorisation flows for API integration.

Creating a Service User

Note:  You must be a Site Admin to perform these steps

1. Log in to the ODS Admin portal and select your site.
2. From the left-hand menu, click 'Service Users'.

3. Click the 'Add Integration Contact' button.

   

4. Enter the integration contact's name and email address.

5. Click the 'Add'.

   

6. The Integration Contact will now be visible in the list.

7. Click the 'Create Service User'.

   

8. Enter the purpose of the service user.

9. Select the 'Type'. Client Credentials (Recommended) is selected by default. Resource Owner (Legacy) is available for existing integrations.

   

10. Assign the required permissions. 
11. Click 'Create Service User'.

12. Click 'Close' or the 'x' button to dismiss the pop-up.

    

Deleting User

1. Hover over the desired service user and click the 'View Details' button. An information side menu will open.

2. Click the 'Delete' button.

   

3. Confirm the action by clicking the 'Delete Service User'.

   

Resetting Password

1. Hover over the desired service user and click the 'View Details' button. An information side menu will open.
2. Click 'Reset Password'.

3. Confirm by clicking the 'Reset Password' button. 

   

Create New Client Secret

1. Hover over the desired service user and click the 'View Details' button. An information side menu will open.
2. Click 'Create New Secret'.

3. Confirm by clicking the 'Create Client Secret' button. 

   

After resetting the password/Secret, it should be copied by the user as once the panel is closed it will not be accessible anymore. If a service user password/secret is lost, it must be reset and updated in any applications using it.