Site Service Users

Release Date:

27th August 2025

KBA Summary:

A service user is a non-human identity created for applications and services to securely authenticate and access resources within Orica’s Cloud application—such as data integrations or reporting functions. It is not linked to any individual user and operates independently, with permissions assigned through predefined roles. Service users define what actions the consuming application or service can perform within a given tenant.

 

Creating a Service User

Note:  You must be a Site Admin to perform these steps

1. Log in to the ODS Admin portal and select your site.
2. From the left-hand menu, click 'Service Users'.

3. Click the 'Add Integration Contact' button.

   

4. Enter the integration contact's name and email address.

5. Click the 'Add'.

   

6. The Integration Contact will now be visible in the list.

7. Click the 'Create Service User'.

   

8. Enter the purpose of the service user.

9. Click 'Next'.

   

10. Assign the required permissions. 

11. Click 'Create Service User'.

    

12. Click 'Close' or the 'x' button to dismiss the pop-up or click 'Create Another' to add another service user.

    

Deleting/Resetting Key

1. Hover over the desired service user and click the 'View Details' button. An information side menu will open.

2. Click the 'Delete' button.

   

3. Confirm the action by clicking the 'Delete Service User'.

   

4. Click the 'Reset Key'.

5. Confirm by clicking the 'Reset Key' button. 

   

After resetting the key, it should be copied by the user as once the panel is closed it will not be accessible anymore. If a service user key is lost, it will need to be reset and updated in any applications using it.