SHOTPlus™ - Updated Support Policy

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SHOTPlus™ Variant:

Surface, Underground and Tunnel

 

Support Scope and Transition Policy

Support for SHOTPlus™ Surface, SHOTPlus™ Tunnel, and SHOTPlus™ Underground is limited to the most current releases. When a new version becomes available, the previous version remains supported for a period of 60 days, allowing users sufficient time to update. After this period, older versions are no longer eligible for support.
 
 

Benefits of utilising minimum support requirements

Establishing minimum support requirements enables more effective prioritisation and utilisation of SHOTPlus™ support and development resources. It also ensures that users are getting the best SHOTPlus™ experience and benefiting from all the upgrades the SHOTPlus™ suite has released.

 

Why is keeping up to date with program updates important?

By keeping up to date with program updates, users will:

  • Gain access to new functionality and features
  • Benefit from the latest bug fixes

  • Maintain BlastIQ™ ecosystem compatibility, which includes licensing, product management and loading rules.

     

What does this mean for users?

There are no changes to the current support request process. However, Orica Digital Solutions Support agents will now be confirming which version users are reporting issues for against this policy. If an unsupported version is being used, the user will be directed to upgrade to the supported version.

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