New BlastIQ™ Help Centre

BlastIQ™ Support has released the new Help Centre on 30 June 2020.

The latest BlastIQ™ Help Centre release introduces new customer service experience, with many new and improved features.

Home Page

  • Responsive layout to support a wide variety of mobile and desktop screens.
  • Predictive Search/Auto-Discovery provides top recommendations to articles matching search criteria and suggests articles when you create a ticket using the online form.mceclip0.png

 

  • Direct links to Product Downloads, Status Page and BlastIQ Product Feedback, A new FAQ’s page to provide the answers to most common and active questions.mceclip1.png

 

  • Direct links to promoted articles and KBAs on Home Page. 
  • Responsive notifications above the header for newly released features, updates and system status.mceclip2.png

 

  • Ability to create a ticket from the home page and also indicate an appropriate Business Impact to help us prioritise the request.

Articles Improvements

  • New and optimized Print Layout for Articles.
  • List of Articles available in the same section
  • Users can now Vote if the article is helpful
  • Article share options
  • Article last update date

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User Profile Area

The improved profile area provides streamlined access to the bookmarked knowledge-base articles, all the tickets that you have requested or are cc-ed to plus the ability to edit your personal details.

Click on "My activities" under your profile to view all your current and historical tickets: Direct access My activities

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