This applies to BlastIQ accounts (ext) only. (i.e. firstname.lastname@example.org )
If you've forgotten your BlastIQ account password, Use the following steps to access self-service password reset and get back into your account.
Note: You will only be able to reset your password if your account is enabled and verified for self-service password reset(SSPR).
Please contact BlastIQ Support to enable SSPR for your account.
1 - Enter your username and click login
2 - To reset your password: On the Sign-in page, select the "Forgot my password" link
3 - Enter your User ID (e.g., email@example.com), and the characters you see on the screen, then click Next.
4 - You will see three of the following authentication methods
- Email my alternate email
- Text my mobile phone
- Call my mobile phone
Choose an option to receive a verification code, enter the received code in the field and then select Next.
5 - On the Choose a new password page, enter a new password, confirm your password, and then select Finish.
6 - When you see the message Your password has been reset, you can sign in with your new password.
You should now be able to access your account. If you can't access your account, please contact BlastIQ Support for further help.