Fault finding tips for a non-syncing BlastIQ Mobile tablet in a cradle

 

This guide can be used to help troubleshoot syncing issues with BlastIQ Mobile tablets in cradles.

 

Contents

 

Initial Check

Checking the Advanced Wi-Fi Adapter Settings in Windows 10. 

  1. In the Search box, type Device Manager. 
  2. Touch or click Device Manager (Control Panel). 
  3. In the Device Manager window, touch or click the arrow sign next to Network Adapters. 
  4. Double-tap or double-click the Intel Wi-Fi, Intel PRO, Wireless or Centrino listing. 
  5. Touch or click the Advanced tab. 

Note: Depending on the Wireless Adapter installed, some of these options may not be available.

  • Set Roaming aggressiveness to highest.blobid0.png
  • Ensure sleep on WLAN disconnect is disabled.blobid1.png
  • Set Throughput booster to enabled. blobid2.png
  • Set Transmit power to highest. blobid3.png

Quick Check

Turn the Wi-Fi off and on using the windows soft key in the notifications panel. This can force the device to carry out a network search and connect to the strongest signal in the area. 

 

BlastIQ Check: Restart BlastIQ to reinitiate symbiote. 

 

Cradle Check

Unplug network cable from toughpad cradle. Ensure contacts are clean reseat/re-plug cable into socket. 

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