Information to Provide When Requesting Assistance from BLASTIQ Support

NOTE: This information will help you to receive more effective and efficient assistance from the BlastIQ Support Team

To improve your support experience we will need the following details to troubleshoot

  • Problem description, including name of software
  • Steps taken so far to troubleshoot
  • Legible screenshots, exact error message, and example files
  • Orica Product keys and username(s)
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