Applies to Blasters Desktop v18.104.22.168 on.
Blasters Desktop will be referred to as BDT from here on.
1. If a problem is experienced with the BDT software, access to the log files by the BlastIQ Support team will assist to accurately identify the problem.
2. Open BDT and select Help – Log File – Find log file .
3. Windows explorer will open. The log files are typically located in this directory. D:\ProgramData\Orica\BlastersDesktop.
4. Select the following three log files.
- Application log
5. You can choose to save these files to a folder of your choice and email from there or continue with this guide to email directly from explorer.
6. While all three files are selected right-click the mouse and choose Send to – Mail recipient.
7. Your email program will open. Email the files along with a description of the steps taken prior the problem occurring and any other information you feel relevant to firstname.lastname@example.org